Privacy Policy

Who operates this site

James Cox operates When Words Fail, Music Speaks in Lexington, South Carolina, United States. This policy addresses information handled through www.whenwordsfailmusicspeaks.com. For privacy questions or requests, email james@whenwordsfailmusicspeaks.com.

 

Information you provide

The contact form asks for your first name, last name, email address, and message. We also receive information you choose to send by email or through the site’s chat. If you use a member account or make a donation, additional information may be requested in that service’s account or payment process. Provide only what is needed for your request. Please do not send medical records, passwords, full payment-card numbers, or other sensitive information through ordinary messages.

 

How information is used

Information supplied in inquiries is used to respond, discuss guest appearances or sponsorships, and manage the related correspondence. Account and transaction information is used to provide the requested service, address payment questions, maintain necessary records, and help prevent misuse. Any separate marketing subscription or additional use must be described before this policy is published.

 

Hosting, service providers, and external links

The website is hosted on Wix and uses its website services, including a podcast player and contact form. Service providers process information needed to deliver their functions. The site also includes a chat service, whose provider and data practices must be confirmed before publication. Apple Podcasts, Spotify, YouTube, social networks, and the linked Bonfire shop operate under their own privacy policies. Following a link or using embedded content may allow that provider to receive information about your device and activity. Review the relevant provider’s policy before using its service.

 

Donations

Donations are accepted through PayPal. PayPal processes personal and payment information under its own Privacy Statement, including information needed to process transactions and prevent fraud. Review PayPal’s privacy notice before donating: PayPal Privacy Statement. Information made available to James as the recipient, and how it is used and retained, must be confirmed before this policy is published. Do not email full card or bank details.

 

Cookies and technical information

Wix and embedded services can use cookies and similar technologies to operate the site and collect technical information, such as device or browser details, IP address, and usage information. Facebook Pixel is enabled on all pages in the site’s Wix settings for marketing measurement. This integration can send information about site visits and activity to Meta. The remaining analytics, chat, consent controls, and specific tracking practices must be confirmed before publication. You can manage cookies in your browser; blocking them may affect site functions. Where a site cookie-preference control is offered, use it to review available choices. External platforms provide their own controls.

 

Sharing and legal requests

Information may be processed by the providers that deliver the requested website or payment functions, and may need to be disclosed when applicable law requires it. Before publication, confirm all additional recipients and whether information is used or disclosed for advertising, sold, or shared in any other way. This draft does not make an unverified “we never sell or share” promise.

 

Retention and security

The final policy must state how long inquiry, chat, account, and donation records are kept, or the criteria used to decide. No online service can guarantee complete security. Please contact James if you believe your information has been exposed or misused; do not include additional sensitive details in an initial report.

 

Your choices and requests

You can choose not to submit optional information. Email James to ask about access, correction, deletion, or other privacy rights that may apply where you live. Requests may require identity verification and may be subject to legal recordkeeping requirements. If you receive marketing messages, use any unsubscribe option provided or contact James.

 

Children and changes

Before publication, confirm the intended audience and procedures for information received from children. If you believe a child has supplied personal information, contact James. Updates to the published policy will appear on this page with an effective date.

 

BEFORE PUBLICATION: Confirm the chat provider and donor information received through PayPal; mailing-list use; analytics, advertising, and cookie settings; recipients and international processing; retention and deletion procedures; children’s-data practices; any additional contact details required for applicable law; and the effective date. Replace the review language with verified practices and remove the draft notices.