Privacy Policy
Who Operates This Site
James Cox operates When Words Fail, Music Speaks in Lexington, South Carolina, United States. This policy covers www.whenwordsfailmusicspeaks.com. For privacy questions or requests, email james@whenwordsfailmusicspeaks.com.
Information You Provide
The contact form asks for your first name, last name, email address, and message. We also receive information you choose to send by email. Provide only what is needed for your request. Please do not send medical records, passwords, full payment-card numbers, or other sensitive information through ordinary messages.
How Information Is Used
Information supplied in inquiries is used to respond, discuss guest appearances or sponsorships, and manage the related correspondence.
Hosting, Service Providers, And External Links
The site is hosted on Vercel. Contact form messages are delivered to James by email through Resend. Episodes play from the show's podcast host, Cohost, which receives standard request information such as your IP address when audio loads. Apple Podcasts, Spotify, YouTube, social networks, GoFundMe, and the linked Bonfire shop operate under their own privacy policies. Following a link may allow that provider to receive information about your device and activity.
Analytics And Cookies
The site uses Vercel Web Analytics to count visits, plays and form submissions. It does not use cookies for this and does not identify individual visitors. You can manage cookies in your browser; external platforms provide their own controls.
Donations
Donations to keep Within Reach free for veterans are collected through GoFundMe, which processes payment information under its own privacy policy. Do not email full card or bank details.
Sharing And Legal Requests
Information may be processed by the providers that deliver the website functions above, and may be disclosed when applicable law requires it.
Retention And Security
No online service can guarantee complete security. Please contact James if you believe your information has been exposed or misused; do not include additional sensitive details in an initial report.
Your Choices And Requests
You can choose not to submit optional information. Email James to ask about access, correction, deletion, or other privacy rights that may apply where you live. Requests may require identity verification and may be subject to legal recordkeeping requirements.
Children And Changes
If you believe a child has supplied personal information, contact James. Updates to this policy will appear on this page.